Where is the store based?
South Korea

Do you accept international orders?
Of course!

Where does this store ship from?
Some badges, patches and stationery items are sent from the Netherlands, everything else is shipped directly from our suppliers in Korea, Japan and China.

How long will it take to receive my order?
We ship out all items we have in stock within 7 business days. After that, it may take about 15-20 business days for your package to arrive for tracked shipping, 20 to 40 business days for untracked shipping, depending on your location. If the item hasn't arrived to you after 35 business days please contact us immediately so we can arrange to send you a replacement!

We've set our base shipping to an absolute minimum so everyone worldwide can afford to buy from our shop: please send us a message if you want to upgrade your shipping method and speed up your delivery! If you've picked tracked shipping for your order you can keep track of it right here.

IMPORTANT: items ordered in the last two weeks of January/first week of February might experience a shipping delay until the 10th of Feb depending on where they're shipping from as a result of Lunar New Year. You may still order items as usual during this time period but please keep this in mind and take the extra time into account! We have no control over this, sadly.

I've only received part of my order.
Our items ship from different locations/suppliers, so sometimes with bigger orders you'll receive several shipments. We write the amount of shipments you should expect from your order in your shipping notice, so any missing items will still be on their way!

What if a product I want to buy is out of stock?
No worries! Most of our products, even the sold out ones are available for pre-order: just let us know which products you're interested in and we'll let you know if we'll be able to restock them.

What is this store's return and exchange policy?
If there is something wrong with your product or order please contact us as soon as possible (within 30 days of making your order) so we can resolve it. If you would like to return a non-faulty item please keep in mind that these need to be returned within 5 days of receiving the item, there is a 30% restocking fee and we can't refund shipping costs.

Can I cancel my order?
Sadly we can't cancel orders once they've been made.

My payment keeps getting declined!
So sorry about this! Send us a message letting us know exactly what it is that's happened and we'll try to fix it for you.

If the answer to your question can't be found here feel free to contact us on icecreamcakeshop(at)gmail.com.